Policy & Privacy

1Privacy policy (GDPR)

Pokestasch AB protects your personal privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR). We only collect the personal data required to handle orders, carry out deliveries, provide customer service and meet legal requirements.

Examples of data that may be processed:

• name
• address
• phone number
• email address
• order history

Personal data is only kept for as long as required by law or to fulfill our commitments, for example under the Swedish Bookkeeping Act (bokföringslagen). We only share information with necessary third-party services such as Klarna, Stripe, PostNord and PostNord's delivery partner in the recipient country, as well as analytics and statistics tools.

You have the right to request access to your personal data (a register extract), rectification and erasure of personal data. For questions about personal data, contact us by email.

2Cookie policy

The first time you visit us, you choose between "Necessary only" and "Accept all". Statistics and ads only start once you have accepted.

• Necessary: cart, checkout, login and your cookie choice. They are needed for the shop to work and do not require consent.
• Statistics: Google Analytics and WooCommerce's record of where a purchase came from.
• Ads: Google Ads and TikTok's pixel.

We keep your choice for 180 days. You can change it whenever you like via the Cookie settings link at the bottom of every page.

3Returns and complaints policy

We follow the Swedish Consumer Sales Act (konsumentköplagen) and the Swedish Distance Contracts Act (distansavtalslagen). You have a 14-day right of withdrawal when you buy online, counted from the day you received the goods.

Products must be returned in the same condition as on delivery. The customer is responsible for return shipping unless the product is defective or faulty. Return address: Pokestasch AB, Bäverdammsgränd 17, 124 64 Bandhagen, Sverige. The right of withdrawal does not apply to sealed products where the seal has been broken. If a complaint is approved, we offer a replacement product, a refund or another suitable solution.

4Delivery policy

We deliver to Sweden, Denmark and Finland. We do not deliver to Åland, Greenland, the Faroe Islands or other countries.

Orders are normally shipped within 1 to 3 business days after payment has been confirmed.

• Sweden: shipping 59 SEK, free shipping in Sweden on purchases over 1,499 SEK. Delivery time normally 2 to 5 business days.
• Denmark and Finland: shipping 159 SEK by tracked letter with PostNord. Free shipping applies in Sweden only. Delivery time normally 5 to 10 business days. No customs duties are added within the EU.

We use PostNord or another carrier depending on the chosen shipping method. All deliveries are sent with tracked shipping.

5Payment policy

With a Swedish billing address, you pay by Swish, Klarna or card. With a billing address in Denmark or Finland, you pay by card, and by Apple Pay or Google Pay if your device shows it. All prices are stated and charged in Swedish kronor (SEK) including VAT. Orders are processed after payment has been confirmed. For payment by invoice, the terms of the respective payment provider apply.

6Ethics policy

We guarantee that all cards sold are genuine. We do not tolerate fake cards, misleading information or dishonest selling.

We strive for:

• fair pricing
• clear product descriptions
• transparency about condition and quality

7Environmental policy

We try to reduce our environmental impact by reusing packaging when possible, using efficient shipping solutions and reducing unnecessary material when packing.

8Disputes and consumer protection

Swedish law applies to the purchase. If you live in Denmark or Finland, you keep the protection given to you by the mandatory consumer rules of your home country. In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN). If you live outside Sweden, European Consumer Centre Sweden (Konsument Europa) can help you with your case free of charge.

9Company information