Terms of sale

1Order

When you complete a purchase through our online shop, you enter into a contract with Pokestasch AB. All prices are stated in Swedish kronor (SEK) including VAT.

2Payment

With a Swedish billing address, you pay by Swish, Klarna or card. With a billing address in Denmark or Finland, you pay by card, and by Apple Pay or Google Pay if your device shows it. All payments are charged in Swedish kronor (SEK). If your account is in another currency, your bank converts the amount. Orders are processed after payment has been confirmed.

3Delivery

We deliver to Sweden, Denmark and Finland. We do not deliver to Åland, Greenland, the Faroe Islands or other countries.

Orders are normally shipped within 1 to 3 business days after payment has been received.

• Sweden: shipping 59 SEK, free shipping in Sweden on purchases over 1,499 SEK. Delivery time normally 2 to 5 business days.
• Denmark and Finland: shipping 159 SEK by tracked letter with PostNord. Free shipping applies in Sweden only. Delivery time normally 5 to 10 business days. No customs duties are added within the EU.

We ship all orders with tracked delivery via PostNord or another carrier. The shipping cost is shown at checkout before the purchase is completed. Any delays at the carrier are beyond our control, but we always help to track and handle the shipment when needed.

4Products and condition

All products sold by Pokestasch AB are genuine. Used cards may show minor signs of use unless stated otherwise. Condition is assessed according to accepted standards in the collectible card market, for example Mint, Near Mint, Excellent or Played.

We always strive for clear product descriptions and fair assessment of condition.

5Right of withdrawal and returns

You have a 14-day right of withdrawal under the Swedish Distance Contracts Act (distansavtalslagen) when you buy online. For the right of withdrawal to apply, the product must be returned in the same condition as on delivery. The customer is responsible for return shipping unless the product is faulty or was sent in error.

The right of withdrawal does not apply to sealed products where the seal has been broken.

To withdraw from your purchase, email help@pokestasch.se within 14 days of receiving the goods. It is enough to write that you are withdrawing, and you are welcome to ask for the EU standard withdrawal form. Return address: Pokestasch AB, Bäverdammsgränd 17, 124 64 Bandhagen, Sverige.

6Complaint

If a product is damaged, faulty or does not match your order, contact us by email and we will help you further. If a complaint is approved, we offer a replacement product, a refund or another suitable solution in accordance with the Swedish Consumer Sales Act (konsumentköplagen).

7Privacy and cookies

We process personal data in accordance with the GDPR and use cookies so that the website works correctly. We may use third-party services such as Klarna, Stripe and analytics tools to improve the shopping experience and handle payments. More information is available in our privacy policy.

8Disputes

Swedish law applies to the purchase. If you live in Denmark or Finland, you keep the protection given to you by the mandatory consumer rules of your home country. In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN). If you live outside Sweden, European Consumer Centre Sweden (Konsument Europa) can help you with your case free of charge.

9Company information